Carpet Cleaning Westminster Terms and Conditions of Service

These Terms and Conditions set out the basis on which Carpet Cleaning Westminster provides carpet, upholstery and related cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:

Client means the individual, company or organisation requesting and or paying for the services.

Company means Carpet Cleaning Westminster, the service provider.

Services means carpet, rug, upholstery, mattress, curtain and other cleaning services, and any additional services agreed in writing between the Client and the Company.

Premises means the property or location where the Services are to be carried out.

Technician means a person employed or instructed by the Company to carry out the Services.

2. Scope of Services

The Company provides professional carpet and related cleaning services within its operational service area. The exact Services to be provided will be agreed at the time of booking, based on the Client's requirements and the information supplied by the Client.

The Services may include, but are not limited to, inspection of carpets and fabrics, vacuuming, stain treatment, hot water extraction or other appropriate cleaning methods, deodorising and related tasks. The Company reserves the right to adapt the cleaning method at the Technician's discretion, taking into account the type and condition of the surfaces to be cleaned.

The Company does not guarantee removal of all stains, odours or marks. Results depend on the nature, age and cause of the staining, any prior treatment carried out, and the material being cleaned.

3. Booking Process

3.1 Bookings may be made by the Client via the Company’s approved booking channels. By placing a booking, the Client confirms that they have the authority to do so and that they accept these Terms and Conditions.

3.2 At the time of booking, the Client must provide accurate details, including contact information, Premises address, property type, parking and access information, and a clear description of the items and areas to be cleaned.

3.3 The Company will provide an estimate or quote based on the information supplied by the Client. This estimate or quote is subject to change if, on arrival, the Technician determines that the condition, size or nature of the work is significantly different from that described by the Client.

3.4 Bookings are only confirmed once the Company has acknowledged the booking and, where applicable, received any required deposit or prepayment. The Company reserves the right to refuse or cancel any booking at its discretion, subject to refunding any deposit paid for work not carried out, unless cancellation is due to a breach by the Client.

4. Access to the Premises

4.1 The Client must ensure that the Technician has safe, timely and reasonable access to the Premises at the agreed appointment time. This includes providing any necessary entry codes, keys, permits, or special instructions in advance.

4.2 The Client is responsible for ensuring that adequate parking is available for the Technician's vehicle as near as reasonably possible to the Premises. Any parking charges or penalties incurred due to limitations or restrictions at or near the Premises may be charged to the Client.

4.3 If the Technician cannot gain access to the Premises or is unreasonably delayed due to circumstances within the Client’s control, the Company may treat this as a late cancellation and apply the relevant charges set out in the cancellation section.

5. Client Obligations and Preparation

5.1 The Client is responsible for ensuring that the areas to be cleaned are accessible and reasonably prepared. This includes removing fragile items, valuables, breakables, small furniture, and any obstacles that may prevent the Technician from carrying out the Services safely and effectively.

5.2 The Client must inform the Company in advance of any known hazards, structural issues, loose fittings, pre-existing damage, or particular concerns at the Premises. This includes any known allergies, sensitivities, or special requirements related to cleaning products.

5.3 Children and pets must be kept away from the work area for the duration of the cleaning and until carpets or upholstery are fully dry. The Client is responsible for supervising children and pets at all times.

5.4 The Client should ensure that there is a supply of electricity and water available at the Premises for use by the Technician. If these utilities are not available and this prevents the work from being carried out, the Company may charge a cancellation or call-out fee.

6. Pricing, Estimates and Quotes

6.1 Prices are usually provided as a fixed quote or as an estimate based on the information provided by the Client. If, upon inspection, the Technician identifies that additional work, time or specialised treatment is required, the Company will inform the Client and may adjust the price accordingly.

6.2 All prices are stated in UK currency and are inclusive or exclusive of any applicable taxes as specified at the time of booking. If taxes change between the date of booking and the date of service, the Company reserves the right to adjust the final amount to reflect this.

6.3 Any additional services requested by the Client on the day of cleaning that were not originally booked may be provided at the Technician's discretion and will be charged at the applicable rate.

7. Payments

7.1 Unless otherwise agreed in writing, payment is due on completion of the Services at the Premises. The Company may, at its discretion, request full or partial prepayment or a deposit prior to the appointment.

7.2 The Company accepts payment methods as communicated to the Client at the time of booking. The Client must ensure that funds are available and that any relevant payment authorisation is in place.

7.3 For commercial Clients or where agreed in advance, the Company may issue an invoice, which must be paid in full within the payment terms stated on the invoice. If no payment terms are specified, payment is due within 14 calendar days of the invoice date.

7.4 If payment is not received by the due date, the Company reserves the right to charge interest on any overdue sum, to the maximum extent permitted by law, and to recover any reasonable costs incurred in the process of recovery.

8. Cancellations, Rescheduling and No-Show Policy

8.1 The Client may cancel or reschedule a booking by giving the Company adequate notice. Unless otherwise agreed, at least 24 hours notice before the scheduled appointment time is considered adequate.

8.2 If the Client cancels with less than 24 hours notice, fails to provide access at the scheduled time, or the Technician is unable to carry out the work due to circumstances within the Client's control, the Company may charge a cancellation fee or retain any deposit paid to cover costs and lost time.

8.3 If the Company needs to cancel or reschedule an appointment, it will provide as much notice as reasonably possible and offer an alternative date and time. The Company's liability in such cases is limited to rescheduling the Service or refunding any payment for services not carried out.

9. Quality of Service and Complaints

9.1 The Company aims to provide Services with reasonable care and skill. The Technician will assess the items to be cleaned and use methods that are considered suitable based on industry practice and the information available.

9.2 If the Client is not satisfied with any aspect of the Service, they must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the work. The Company may request photographs or a further inspection.

9.3 Where a complaint is justified, the Company may, at its discretion, offer to re-clean the affected area or provide a partial refund. Any remedy will take into account the extent to which the Technician was limited by the condition or age of the materials and any pre-existing damage.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

10.2 Subject to the above, the Company's liability for any direct loss or damage arising from the provision of the Services shall, in all circumstances, be limited to the total amount paid by the Client for the specific Service giving rise to the claim.

10.3 The Company is not liable for any pre-existing damage, wear, discolouration, shrinkage, loose seams, weakened fabrics, or other defects that become more apparent following cleaning. The Client acknowledges that certain materials may react unpredictably to cleaning, especially where they are old, heavily soiled, or have been previously treated with unsuitable products.

10.4 The Company shall not be liable for loss of profits, business interruption, loss of expected savings, loss of data, or any indirect or consequential loss or damage arising out of or in connection with the Services.

10.5 The Client is responsible for ensuring that any valuables, fragile items, electrical goods, and personal effects are safely stored and protected before the commencement of the Services. The Company will not be responsible for loss or damage to such items unless directly caused by the negligence of a Technician.

11. Damage Reporting and Insurance

11.1 If the Client believes that any damage has been caused by the Technician, they must notify the Company in writing as soon as reasonably practicable and, in any event, within 48 hours of becoming aware of the damage.

11.2 The Client must provide full details of the alleged damage, together with any supporting evidence the Company reasonably requests. The Company may arrange an inspection and, where appropriate, seek a professional opinion.

11.3 Where the Company accepts responsibility for damage, it may, at its discretion, arrange repair, replacement, or pay fair compensation, taking into account the age, condition and value of the item at the time of the damage.

12. Waste Regulations and Environmental Practices

12.1 The Company will handle waste and by-products of the cleaning process in accordance with applicable waste management and environmental regulations in the United Kingdom.

12.2 Standard waste arising directly from the cleaning activity, such as used cleaning solutions and minor debris, will be managed by the Technician as part of the Service, in line with legal and environmental guidelines.

12.3 The Company is not responsible for the removal or disposal of large volumes of household or commercial waste, furniture, fixtures, or hazardous materials, unless explicitly agreed as an additional service. The Client is responsible for arranging appropriate licensed disposal where necessary.

12.4 The Client agrees not to request the Technician to dispose of any substances or items in a manner that would breach waste regulations or environmental laws.

13. Health and Safety

13.1 The Company operates in compliance with applicable health and safety laws and guidelines. The Technician may refuse to carry out or continue the Services if they consider that doing so would present a risk to health, safety, or property.

13.2 The Client must ensure that the Premises are reasonably clean and free from hazards such as exposed wiring, structural damage, infestations, bodily fluids, or other extreme conditions, unless the specific nature of the Service has been agreed in advance.

13.3 The Client agrees to follow any reasonable instructions given by the Technician in relation to staying off cleaned areas until dry, ventilation of the Premises, and temporary restrictions on the use of certain spaces.

14. Data Protection and Privacy

14.1 The Company will collect and process personal information about the Client for the purposes of managing bookings, providing Services, processing payments, and handling queries or complaints.

14.2 The Company will take reasonable steps to keep personal data secure and will not sell or share personal information with third parties except where necessary to provide the Services, comply with legal obligations, or with the Client's consent.

15. Amendments to Terms and Conditions

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's booking will normally apply to that booking.

15.2 Continued use of the Services following any changes to these Terms and Conditions will be deemed acceptance of those changes.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, understandings or arrangements.

By proceeding with a booking or using the Services of Carpet Cleaning Westminster, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.